The help web system

With individual, the tree starts with one person and his/her parents, it is possible to show wife/husband and children. If you choose family, the tree starts with two persons, as husband and wife, with their own parents, it is possible to show their children as well.

Choosing the starting person means choosing the person on whom the tree will be based. The person you choose becomes the starting point for your family tree.

We have different sizes that you can choose from, depending on how big the tree should be and how many generations you want to see. 

Today you can choose between:

• AO (841 x 1188 mm, max 10 generations)

• A1 (594 x 841 mm, max 9 generations)  

• A2 (420 x 594 mm, max 7 generations).

You can choose to view your family tree:

• Left to right (landscape)

• Right to left (landscape)

• Top down (portrait)

• Bottom up (portrait)

• From center (portrait)

You can easily upload your images to your image gallery, please note that the background images need to be in a high resolution format and with the right dimensions depending on the chosen paper size. 

1. Go to the "Background" tab

2. Then click on "My gallery"

3. Click on Upload and Upload image

4. Find the image on your computer and click open

To upload individual profile pictures, you need to go to the individual you want to change the profile picture of. Then click on the editing pen next to the profile picture and click on "Upload picture". Find the image you want to upload on your computer and click open.

• You can choose from several different backgrounds in our image gallery, but you can also upload your own images. Please note that the background images need to be in a high resolution format and size that fits your choice of paper.

• You can also choose a color for the background, simply add the color you want in our color picker.

If you click on this button, your tree will appear in real size, so you can see how your painting will look when it is printed into a poster.

Absolutely, click on the tab called "Preview" to get a preview of what your poster will look like.

GEDCOM is a common file format for family tree files, a computer standard that allows the uploading of data related to genealogy from one computer program to another computer program. The word is an abbreviation of the English term GEnealogical Data COMmunication. The format was developed by the Church of Jesus Christ of Latter-day Saints. The format has become a de facto standard and is now supported by virtually all genealogical software.

Most genealogical programs recognize this format, which allows you to easily transfer your family tree to a genealogical program of your choice. To start creating your family tree with us at Ancytree, you need to have created a GEDCOM file with any of the genealogical programs available today, such as MyHeratage, Ancestry, FamilySearch. With us, you cannot research your family or create your GEDCOM file, but only import from a genealogical program.

You need to upload your GEDCOM file to start creating your family tree.

1. Log in to your account at app.ancytree.com

2. Click on the Gedcom tab in the menu

3. Click Choose File -> find the GEDCOM file on your computer.

4. Enter a name for the file.

5. Click on Upload.

Yes, you can upload your own background or profile pictures for your individuals. You do this when you create your family tree, on the "Background" tab or on each individual.

Today you can have up to 10 generations. Remember to choose the right paper size depending on how many generations you want to have.

When you want to save your tree, click on "Save my tree". Remember to name your design so you can easily find it again. You can find your saved designs under "Design" in the menu.

Visit our contact page to find out how to contact customer services in your country. Alternatively, you can send an email to support@ancytree.com.

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